Frequently Asked Questions
Everything you need to know about our heated cushions and blankets.
How long does the battery last on a single charge?
Depending on the heat setting used, the battery typically lasts between 3 to 8 hours. You can easily recharge it using the provided USB cable.
Are the cushion covers machine washable?
Yes, most of our cushion covers are removable and can be washed in the machine at 30°C. Please ensure you remove the heating element and battery before washing.
What is your shipping policy for domestic orders?
We offer free standard shipping on all orders over $100. For orders below this amount, a flat shipping fee is applied at checkout. Delivery usually takes 3-5 business days.
What is the warranty period for Stoov products?
All our products come with a 2-year manufacturer's warranty covering any defects in materials or workmanship for the heating elements and electronics.
Can I use my Stoov product while it is charging?
Yes, our products feature 'charge-and-use' technology, allowing you to enjoy the warmth even while the battery is connected to a power source.
What is your return policy?
We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.